When money comes back, and when it doesn't.

• Credit packs, from ₹299 to ₹2,999, bought one at a time. Prices include 18% GST — the price you see is the total charged.
• Credits are spent per action, at the price shown on the button before you press it.
• Credits never expire.
• Setup is free, and a new account starts with 50 credits at no cost.

Payments are processed by Razorpay. We never see or store your card details.

Nothing renews. There is no subscription, no plan, no auto-debit and no standing instruction on your card or UPI. You are charged only in the moment you choose to buy a pack, and never again until you choose to buy another one.

So there is no cancellation step to remember and no way to be billed for a month you didn't use. Stopping is simply not buying more.

Deleting your account removes your data and your remaining credits along with it. Deleting is not a refund request — if you want money back, write to us first.

These are our mistakes or the payment system's, and you get the whole amount:

• You were charged and the credits never arrived in your balance.
• You were charged twice for the same pack.
• The amount taken is different from the price shown when you pressed buy.
• A payment on your card or UPI that you did not authorise at all.

Refunds go back through Razorpay to the original payment method. We cannot send the money to a different card, account or UPI id — the gateway reverses the payment it took.

Timing: we initiate the refund within 5–7 business days of agreeing it. Your bank, card issuer or UPI provider then takes its own time — usually another 5–7 business days — and that part is genuinely not ours to control. The Razorpay refund reference is yours to chase them with, and we will give it to you.

If the product takes credits and then the work fails, the credits are returned to your balance automatically. You do not have to ask, and it is not a money refund — you are charged for work delivered, not work attempted.

If you ever see credits taken for something that didn't produce a result, that is a bug on our side. Tell us and we will put them back.

Credits are not refundable to cash. Two reasons, both honest ones: they never expire, so a balance is never lost or wasted; and a credit you have already spent paid for compute we bought from our vendors at the moment you pressed the button — that money left our account and cannot come back.

A partly used pack is therefore not refunded for the part you used, and we do not buy credits back.

If you bought by mistake — the wrong pack, twice over, or a purchase you regret immediately — write to us within 7 days of the payment, with the pack completely unspent, and we will look at it. That is a case-by-case decision we make in good faith, not a right you can rely on, and the rule above still stands. If we agree, the credits come off your balance and the pack is refunded in full.

A new account gets one discounted first purchase — 15% off, once, and it expires. There is exactly one per account, ever, and the database is what enforces it.

A refunded discounted pack does not bring the offer back. The offer is spent when it is used, refund or no refund, and a later purchase is at the normal price. We would rather say that here than have you find it out at checkout.

This section applies only to Studio workspaces — agency accounts we set up by hand, by invitation. If you manage your own TrendClub account, none of it applies to you.

A Studio workspace pays a platform fee of ₹500 a month, GST included, after a 14-day free trial that takes no card. Each month is a separate payment the agency starts itself — a fresh authorisation each time. There is still no subscription, no mandate and no standing instruction, so there is still nothing to cancel: stopping is simply not paying the next month.

An elapsed month is not refundable. Once a month has run, the workspace has had the use of it — the clients were managed, the accounts were open, the work was done. A fee paid and then not used is the same purchase as an unspent pack, and the paragraph above applies to it word for word: write to us within 7 days of the payment, and if the month is genuinely untouched we will look at it in good faith. That is a case-by-case decision, not a right.

The 50 credits included with each month are credits like any other: they never expire, and they are not refundable to cash. Unspent top-up credits are not refundable either — a workspace tops up any amount from ₹499 at the published rate, and the balance keeps until it is spent. Closing a workspace does not convert a balance back into money.

If a month goes unpaid, nothing is taken away: the credits, the client list and the spend history all stay. Some actions pause until the fee is paid — that is a pause, not a forfeiture, and it is not a refund event.

If we suspend an account for breaking the fair-use rules in our Terms, the credits stay on it — suspension stops the work, it does not take your balance. A suspension is not a refund event, and it does not entitle you to one.

Write to hello@trendclub.ai and include:

• The email address your TrendClub account is registered with.
• The Razorpay payment id — it is on your emailed receipt and in your billing history.
• Which pack you bought, and roughly when.
• What went wrong, in your own words.

We acknowledge every refund request within 48 hours and tell you the decision, with the reason, within 7 days. If the answer is yes, the 5–7 business day clock above starts then.

If you are unhappy with the outcome, reply to the same thread with Grievance in the subject line and it will be escalated rather than closed.

You can always dispute a charge with your bank instead. We would rather you asked us first — it is faster, and we will answer either way.

Anything about a payment, a refund, or something that looks wrong: hello@trendclub.ai. We would rather hear about a problem than have you discover it twice.

If we change this policy, the version in force when you paid is the one that applies to that purchase. A change is never applied backwards.